Refund Policy

Effective Date: 8/17/2025
JD Neat & Clean LLC

You may cancel or reschedule a one-time service with at least 24 hours’ notice prior to your scheduled appointment time for a full refund.
Cancellations made less than 24 hours before your appointment may result in a 50% service fee.
If we arrive and are unable to access the property, the appointment will be marked as missed, and no refund will be issued.

Monthly cleaning plans are billed automatically each month on the same day of signup.
Plans include a fixed number of cleanings per billing cycle. Unused visits do not roll over to the next month.
You may cancel or pause your plan with at least 7 days' notice before your next billing date to avoid being charged for the upcoming cycle.
If you cancel after your billing date, your service will remain active until the end of the current cycle, but no partial refunds will be issued.

Business or Airbnb cleaning services must be canceled or rescheduled with 48 hours' notice.
Short-notice cancellations (less than 48 hours) may be subject to a 50% cancellation fee.
If access is not available at the time of service, the appointment may be considered forfeited.

If our team arrives and is unable to enter the property due to no access, no response, or locked doors, the service will be marked as a no-show.
No refunds will be provided for missed appointments without prior notice.

If you are not satisfied with your cleaning:

Please contact us within 24 hours of your service.
We will review the issue and may offer a re-cleaning or partial refund, depending on the situation.
Refunds are issued at the sole discretion of JD Neat & Clean LLC.

We do not issue refunds for:

To request a cancellation or refund:
Email: jdneatclean@gmail.com