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Privacy Policy

Effective: August 2025
JD Neat & Clean LLC
 

1.What Information We Collect

We collect the following types of personal information from customers when they interact with our website or services:

  • Name, email address, and phone number

  • Service address and booking preferences

  • Payment and billing information (securely processed via Wix or Stripe)

  • Any messages or notes you voluntarily submit through contact forms or chat

We do not knowingly collect or store information from individuals under the age of 18.

2.How We Use Your Information

We use your information only to:

  • Book, schedule, and complete cleaning services

  • Communicate updates, appointment reminders, or policy notices

  • Send invoices or receipts

  • Improve our website and customer experience

  • Respond to inquiries or support requests

We will never sell, rent, or trade your personal data to any third party.

3.Payments & Security

All online payments are processed securely through Wix Payments or third-party providers like Stripe. We do not store your full credit card details.

Our website uses secure HTTPS encryption, and Wix employs multiple layers of data protection for all transactions.

4.Data Retention

We retain your information only for as long as necessary to:

  • Fulfill cleaning services

  • Maintain booking records and client history

  • Comply with legal, accounting, or reporting obligations

You can request that we delete your data at any time by contacting us at jdneatclean@gmail.com.

5.Email & SMS Communication

By booking a service or submitting a form, you agree to receive:

  • Appointment reminders

  • Service updates or feedback requests

  • Occasional promotional offers or seasonal messages

You may unsubscribe at any time by replying “STOP” to texts or clicking “Unsubscribe” in emails.

6.Third-Party Services

We may use third-party tools (like Wix Analytics, Google Analytics, or payment processors) that collect non-personal data, such as:

  • Your IP address

  • Device/browser info

  • Pages visited on our site

These tools help us improve our website and services. Your identity is not linked to this anonymous data.

7.Your Rights

You have the right to:

  • Access the information we hold about you

  • Correct any outdated or incorrect information

  • Request deletion of your data

  • Withdraw consent for marketing at any time

To do so, please email jdneatclean@gmail.com

8.Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be reflected on this page and take effect upon publication.

9.Contact Us

For questions, concerns, or data requests, contact:

JD Neat & Clean LLC
jdneatclean@gmail.com
Serving North Carolina & surrounding areas
🌐 www.jdneatclean.com

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